Contact Us

A few details can make choosing a bag—or sorting out an order—much easier. Whether you are comparing styles, checking a product feature, or following up on a purchase, tell us what you need help with so we can review the relevant information.

Before You Choose

If you have a question about a bag, wallet, or carry accessory, include the product name and the detail you would like clarified.

We can help with questions about listed measurements, materials, compartments, closures, strap options, and included accessories. If you are checking whether a particular belonging will fit, provide its dimensions as well as the product you are considering. Compatibility should be assessed using the item’s stated measurements rather than photographs alone.

Help With an Existing Purchase

Please include your order number and the email address used at checkout. Add a short explanation of the issue or change you are requesting so we can locate the purchase and understand what needs attention.

For an address correction or cancellation request, contact us as soon as you notice the problem. Available options depend on how far the order has progressed, and a requested change requires confirmation from our team.

For delivery questions, share the tracking number, if available, and describe the latest update or concern.

When an Item Needs Attention

If your purchase arrives damaged, incomplete, or different from what you ordered, explain what you received and attach clear photographs where useful. Images of the complete item, the affected detail, and the parcel packaging can help us assess the situation.

For bags and accessories, relevant details might include a closure that does not function, an affected strap attachment, missing components, or a discrepancy with the selected style.

Return and exchange requests are reviewed under our Return Policy. Our team will explain the next steps after checking the purchase and the reason for your request.

Payment and Privacy Questions

For a payment inquiry, provide the order reference, transaction date, and a brief description of the problem. Please do not send a complete payment card number, security code, password, or one-time verification code.

If your inquiry concerns personal information, describe the request clearly. We may need limited additional information to identify the relevant records and verify that we are responding to the appropriate person.

What Happens Next

We aim to respond within 1–2 business days. Inquiries that require information from a carrier, payment provider, or another operational partner may take additional time to resolve.

If you need to add details after contacting us, reply to the same email conversation where possible. Keeping the information together helps us follow your request accurately.

Company Information & Customer Support

Store Brand: psweilife
Operating Entity: Hubei Wanbiao Technology Co., Ltd.
Registered Address: C562, Huazhong Shuguang Software Park, No. 1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China
Customer Service Email: service@psweilife.com
Customer Service Phone: 020-86044512
Phone Support Hours: 9:00 AM–6:00 PM PDT