Shipping Policy

Every psweilife order moves through preparation, carrier collection, and delivery. This policy explains what to expect at each stage when purchasing our bags, wallets, and other accessories.

Before Your Order Leaves

Orders are normally prepared within 1–3 business days after payment confirmation, subject to product availability and any necessary order checks.

During preparation, we confirm the selected items and arrange packaging for transport. A tote, structured backpack, or travel bag may require a different parcel size from a wallet or cardholder.

If information is missing or an item becomes unavailable, we may contact you before dispatch. Preparation can take longer while an address question, payment issue, or stock concern is being resolved.

Business days exclude weekends and applicable public holidays.

Delivery Options and Charges

The shipping methods available for your destination are shown at checkout. Review the selected service and its charge before authorizing payment.

Standard shipping applies to eligible destinations. Where a free-shipping offer is available, the qualifying order amount and conditions are displayed with the offer or at checkout.

Express services may be offered for selected destinations. Their availability, price, and estimated timing must be checked before purchase. An express transit service does not automatically remove the preparation period.

Expected Transit Time

After dispatch, standard delivery is generally estimated at 10–20 business days. This transit estimate is separate from order preparation.

The route, destination, carrier capacity, and customs handling can affect arrival. Remote locations or disrupted transport routes may take longer.

If your purchase is intended for a particular trip, event, or gift date, consider both preparation and transit before ordering. Delivery estimates are not a guarantee of arrival on a specific day unless a service expressly provides one.

Your Shipment Notification

When shipment details become available, we will send the relevant information to the email address associated with your order.

A tracking number may initially show only that a label has been created. Movement appears when the carrier records the parcel, and later scans may be separated by periods without updates.

Keep the notification so you can refer to the carrier, tracking number, and latest delivery status when requesting assistance.

When Items Arrive Separately

An order containing several products may be divided into more than one parcel. For example, a larger bag and a small accessory may travel separately because of fulfillment or packing arrangements.

Separate parcels can reach you on different days. Check the items listed in each shipment notice before concluding that something is missing.

If the information does not explain which products are still in transit, contact us with your order number and the items already received.

Getting the Address Right

Enter the recipient’s name and a complete delivery address, including any building, apartment, or unit details. Check the postal code, country, and contact information before submitting the order.

Use an address where the selected carrier can deliver and where any required delivery arrangements can be completed.

If you discover an error, send the corrected details promptly. We will check whether an update is still possible. Once carrier arrangements are finalized or the parcel is moving, an address change may be unavailable.

Cross-Border Deliveries

International parcels may require customs clearance. The destination authority can request information, inspect a shipment, or assess import duties, taxes, and handling charges.

Unless the order expressly states that these charges are included, they may be payable separately by the recipient. Shipping charges alone do not establish that import costs have been prepaid.

Where a carrier or customs authority requests action, respond promptly through its verified channels. Contact us if you need purchase details to assist with the enquiry.

Delays and Tracking Concerns

Weather events, transport interruptions, customs reviews, seasonal demand, and local delivery conditions can extend transit.

If a parcel passes its estimated delivery window or tracking shows an unresolved problem, provide your order number and tracking details. We will review the available records and, where appropriate, raise an enquiry with the fulfillment partner or carrier.

The response will depend on what the investigation establishes. A delayed tracking scan alone does not confirm that a shipment has been lost.

A Delivery Scan Without a Parcel

If tracking reports delivery but you cannot locate the package, review any delivery photograph or notice and check the stated delivery location.

Ask household members, building reception, or other authorized recipients whether they accepted it. The carrier may also be able to clarify where it was left.

If these checks do not resolve the issue, contact us so we can review the delivery record. A delivery scan is considered alongside other available evidence.

Unsuccessful Delivery or Return to Sender

A parcel may return because the address is incomplete, delivery attempts were unsuccessful, collection was missed, or the recipient declined it.

Contact us if this happens. We will check the reason and discuss whether reshipment or another resolution is available. Any applicable additional charge will be explained before reshipment is arranged.

Refusing or leaving a parcel unclaimed does not automatically initiate a refund. Requests to return a delivered purchase are handled under our Return Policy.

Inspecting Your Delivery

On arrival, check the parcel and its contents. If the packaging is damaged, an item is missing, or the wrong product was supplied, retain the packaging and photograph the issue.

Include the shipping label and the affected item where possible. This helps distinguish a packing concern from damage that may have occurred in transit.

Company Information & Shipping Assistance

Store Brand: psweilife
Operating Entity: Hubei Wanbiao Technology Co., Ltd.
Registered Address: C562, Huazhong Shuguang Software Park, No. 1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China
Customer Service Email: service@psweilife.com
Customer Service Phone: 020-86044512
Phone Support Hours: 9:00 AM–6:00 PM PDT

For a shipment enquiry, include your order number, tracking number if available, and a brief description of the delivery concern.