Return Policy
A bag should suit the way you carry your belongings. If your psweilife purchase is not the right choice, or something is wrong with the item received, this policy explains how to request a return and how the outcome is assessed.
Your Time to Request a Return
You may request a return within 30 days of delivery. Include your order number, the product concerned, and the reason you would like to return it.
The request date is used to assess whether you contacted us within the return period. Once instructions are issued, follow the dispatch deadline provided for your authorized return.
If an item arrives damaged, incomplete, or different from what you ordered, report the issue promptly so we can investigate while the delivery details and packaging remain available.
Trying Your Bag Without Using It
You may carefully inspect your purchase to assess its size, appearance, and features. For a change-of-mind return, the item must remain unused, with its original tags and included components intact.
For bags and accessories, please preserve:
- Detachable straps, handles, and hardware supplied with the item.
- Dust bags, protective wrapping, and original packaging where provided.
- Any inserts or accessories identified as part of the purchase.
Check the fit indoors and handle the item carefully. Carrying it outside, filling it for a trip, or placing personal belongings in it for regular use may leave signs of wear.
Please do not apply leather conditioner, polish, fragrance, waterproofing spray, or other treatments while deciding whether to keep the product.
Conditions That Can Affect Acceptance
A change-of-mind return may be declined if the product has been altered, personalized, cleaned in a way that changes its condition, or used beyond reasonable inspection.
Examples include scratched hardware, stained lining, stretched straps, damaged corners, persistent odors, or missing components. These conditions will be assessed in relation to how they occurred.
An item reported as defective is reviewed separately from a change-of-mind request. Damage present on arrival is not treated as customer-caused wear simply because the packaging has been opened.
Any product-specific return restriction must have been disclosed before purchase. Such restrictions do not remove applicable rights concerning faulty or incorrectly supplied goods.
If Something Arrives Wrong
For a damaged item, incorrect style, missing strap, faulty closure, or another delivery-related concern, send a description of the problem together with photographs that show it clearly.
Useful evidence may include the complete product, a close-up of the affected area, the packaging, and the shipping label. Keep the item and packaging until the review is complete.
We may need further information to determine whether a return, replacement, refund, or another resolution is appropriate. Do not attempt repairs before contacting us, as this can make the original issue harder to assess.
Differences in screen color or lighting are considered alongside the listing and the actual product. They do not, by themselves, establish that an item is defective.
Arranging the Return
Contact customer support before dispatching a parcel. After reviewing your request, we will explain the next steps and provide the return destination and any reference needed to identify the package.
Use the address supplied for your particular return. Our registered business address is not automatically the destination for returned merchandise.
A parcel sent without prior coordination can be difficult to identify and may delay the review. Include the requested order reference inside the package and pack the product so its shape, surfaces, and hardware are protected during transit.
Who Pays for Return Delivery?
For a return because you changed your mind, selected the wrong size or style, or no longer need the item, you are responsible for return shipping unless a different arrangement was offered with your purchase.
When we confirm that the return concerns an incorrectly supplied or defective item, we will arrange or cover reasonable return shipping as applicable. Follow the agreed method; independently purchased shipping services may not qualify for reimbursement unless approved.
Any proposed shipping charge or deduction will be explained before you proceed. Original delivery charges are assessed according to the reason for return and applicable consumer rights.
Checking the Returned Product
Once the return arrives, we inspect the item, its included components, and the issue described in your request. We will then communicate the result and any approved refund.
Where the product has lost value through handling beyond reasonable inspection, a deduction may apply where permitted. We will explain the reason and calculation rather than apply an unexplained reduction.
A return authorization allows the item to be sent for review; it does not prevent us from checking its condition on receipt.
Refunds and Payment Records
Approved refunds are normally submitted to the original payment method. A different arrangement may be necessary if that method cannot receive the refund.
We will notify you when the refund has been submitted. Your bank or payment provider controls when the credit appears in your account, so submission and receipt may occur on different dates.
The refund reflects the amount paid for the returned item, including relevant discounts. Any permitted adjustment for delivery charges or product condition will be identified.
If you cannot locate a submitted refund, check with your payment provider and contact us with the order number and refund confirmation.
Different Styles, Gifts, and Promotional Orders
If you would prefer another bag or accessory, tell us which product you are considering. Replacement availability and any price difference must be confirmed before an exchange is arranged.
Gift returns require enough purchase information to locate the original transaction. A refund is generally returned to the original payment method unless an alternative is expressly agreed.
For discounted sets or qualifying promotions, returning part of an order may affect the offer’s eligibility where this was disclosed before purchase. We will explain any recalculation. Promotional conditions cannot be used to exclude mandatory remedies for faulty goods.
Cancellation and Undeliverable Parcels
If you want to cancel before shipment, contact us immediately. We will check whether fulfillment can still be stopped.
Once an order has progressed too far to cancel, the return process may apply after delivery. Refusing a parcel or leaving it unclaimed does not automatically complete a return or establish refund eligibility.
If a shipment comes back because of an address problem or failed delivery, we will review the carrier record and discuss the available options and any applicable costs.
Keeping Proof of Your Return
Use a tracked shipping method and retain the dispatch receipt. Tracking helps establish where a parcel is if it is delayed or cannot be located.
Responsibility for a lost return depends on the shipping arrangement and applicable rights. If we supply the return service, follow its instructions. If you arrange shipping yourself, keep the information needed to raise a carrier enquiry.
Your Consumer Rights
This policy describes our voluntary return process and does not limit rights or remedies that cannot be excluded under applicable law. Claims concerning faulty, misdescribed, or incorrectly supplied products are considered according to those rights.
Company Information & Return Assistance
Store Brand: psweilife
Operating Entity: Hubei Wanbiao Technology Co., Ltd.
Registered Address: C562, Huazhong Shuguang Software Park, No. 1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China
Customer Service Email: service@psweilife.com
Customer Service Phone: 020-86044512
Phone Support Hours: 9:00 AM–6:00 PM PDT
To begin a request, provide your order number, identify the item, and explain whether you are returning it by preference or reporting a problem.